Warranty
We stand behind the quality of our work. All services come with a 5-year warranty from the date of completion, giving you peace of mind long after the job is done.
Warranty Coverage
Our warranty covers defects in materials and workmanship under normal use during the warranty period. If an issue arises due to our repair or service, we’ll fix it at no extra cost.
Exclusions
This warranty does not cover:
- Damage caused by accidents, misuse, or neglect
- Wear and tear from normal usage
- High-pressure cleaning and reuse
- Misuse of strong degreasers
- Issues resulting from work performed by a third party without consent
- Repairs attempted without prior approval
- Attempting to polish or rebuff without a professional
- Anything that is deemed unrepairable due to costs but is instructed by the customer to repair (i.e. replacement part like a headlight or mirror being held by glue)
How to Make a Warranty Claim
If you experience any issues covered under this warranty, please contact the Scratched & Vanished team with:
- A description of the issue
- Photos (if applicable)
- Your original service receipt
We’ll assess the claim and advise you on the next steps.
Contact Information
To make a claim or ask questions about our warranty, please get in touch with our office:
- info@scratchedandvanished.com.au
- 0450 116 144
